Returns & refunds

At Amoura Original, each candle is carefully handcrafted with care and attention. Due to the artisanal nature of our products, we do not accept returns or exchanges for change of mind, fragrance preference, personal dislike, or minor handmade variations.

Damaged or incorrect items

If an order arrives damaged or you receive an incorrect item, we will assist with a replacement or refund claim. Please:

• Contact us within 48 hours of delivery.
• Provide clear photographs and/or video showing the damaged or incorrect item and its outer packaging.
• Share your Order ID and registered mobile number or email address.

After the claim has been reviewed and verified, we may provide a replacement for the damaged or incorrect item, or issue a refund to the original payment method if an appropriate replacement is not possible.

Refunds

For an approved refund claim, you will be notified after verification. Approved refunds are initiated to the original payment method and may take approximately 5–7 business days after approval, subject to your bank or payment provider's processing time.

Original shipping charges, where applicable, are non-refundable unless otherwise required by applicable law or the issue resulted from an incorrect or damaged shipment for which Amoura determines otherwise.

Not eligible

• Minor handmade imperfections or colour variations inherent to handcrafted products.
• Fragrance preference or personal dislike.
• Change-of-mind requests.
• Claims first reported more than 48 hours after recorded delivery, except where applicable law provides otherwise.

Support

Email: myamoura.india@gmail.com
WhatsApp: +91 88008 02242

See also our Shipping Policy and Terms & Conditions.